Delivery Policy

Pukhraj Herbal - Rise Together

Delivery Policy

Delivery Information


What are the delivery charges?

Delivery charges depends upon the location or weight of your ordered item. Nominal courier charges per item i.e. Rs. 50 will be applicable on single item order. However, we’re offering FREE delivery order above Rs. 299 on skin care, hair care, well being and some special kits. Free Delivery on health juices over Rs. 550 (not including Pachn Ras).

For example, Rs 50 for delivery per item if the order value is less than Rs 299. While, orders of Rs 300 or above are delivered free. Please contact us for further information.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that our courier partners have a holiday between the day you placed your order and the date of delivery. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.


What is the estimated delivery time?

We generally procure and ship the items within 3-4 business days. Delivery days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

  • Product’s availability with us.
  • The destination to which you want the order shipped to and our location.


Are there any hidden costs (sales tax, octroi etc) on items sold by us ?

There are NO hidden charges when you make a purchase on Listed prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.


Why does the estimated delivery time vary for each location?

You have probably noticed varying estimated delivery period for the product you are interested in. Delivery times are influenced by product availability, geographic location, your shipping destination and the courier partner’s time-to-deliver at your location.


Seller does not/cannot ship to my area. Why?

Whether your location can be serviced or not depends on

  • Whether we ship to your location
  • Legal restrictions, if any, in shipping particular products to your location
  • The availability of reliable courier partners in your location

At times the courier company does not service to a particular locations. This is entirely at their discretion.


Is COD Service available at PukhrajHerbalShop ?

Yes, COD Service is available on over 6000 pincodes all over india. COD Fee of Rs. 80 is charged because of COD order processing.


I want pukhraj products in rural area ( villages ) ?

Yes, we deliver orders ordered on to rural areas also but with pre-paid payment. COD service is not available for rural areas. Please note we deliver our products via INDIA POST Service.


I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible Our Logistics team will facilitate the pick-up of the item. In case, the pick-up cannot be arranged, you can return the item through a third-party courier service after communicating our team. Return fees are borne by the company.


What do the different tags like “In Stock”, “Out of Stock” mean?

‘In Stock’
Items listed as “In Stock”delivery time based on your location pincode (usually in North India 3-5 business days, North-East and North West 5-8 business days or in South 10-12 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 2 weeks or more depending upon the location. Please contact our support team for confirmation.

‘Out of Stock’
Currently, the item is not available for sale.


Does Pukhrajherbalshop deliver internationally?

As of now, Pukhrajherbalshop doesn’t deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.